Contact

We're here for you! Whether you have a question about an order, need advice on our products, or want to file a complaint – just get in touch.

How to Reach Us

Email: support@ergolia.de

Feel free to email us anytime – it's the fastest and easiest way to reach us. We strive to respond to your inquiry within 1–2 business days.

Service Hours

Our customer service is available Monday to Friday from 9:00 AM to 5:00 PM (CET).

Inquiries received outside these hours or on weekends will be processed on the next business day.

What We Can Help You With

• Questions about your order – status, delivery, shipment tracking
• Product advice – Which product is right for you?
• Returns & withdrawal – We'll guide you through the process step by step
• Complaints – For defects or damaged goods
• Address changes – As long as the package has not yet been shipped
• General questions – About our products, shipping, payments

Please Have the Following Info Ready

To help us assist you as quickly as possible, please include the following information in your email:

• Order number (you'll find this in your order confirmation)
• First and last name (as provided when ordering)
• A brief description of your concern
• For complaints: Photos of the affected goods

This way, you and we save unnecessary follow-up questions, and we can process your concern directly.

Postal Address

ERGOLEA 

Note on Returns

Please do not send any packages back to the address above without contacting us first. Since our shipping warehouse is located in Asia, we will provide you with the correct return address after your inquiry. Unauthorized returns to our business address cannot be reliably assigned.

Thank you for trusting ERGOLEA!