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Whether you have a question about your order, need support with your Ergolea product, would like to report a delivery issue or need help with a complaint, our customer-service team is here for you.
Please contact us by email so that we can review your request correctly and respond as efficiently as possible.
Customer Support Email:
support@ergolea.de
Email is the fastest and easiest way to reach us.
We aim to respond to customer inquiries within 1–2 business days.
Our customer service is available:
Monday to Friday
9:00 AM to 5:00 PM (CET)
Messages received outside service hours, on weekends or on public holidays will be handled on the next business day.
You can contact us regarding:
order status and delivery questions;
shipment tracking;
delivery delays;
product-use questions;
charging, heat or vibration questions;
product-fit questions;
missing accessories or components;
damaged, defective or incorrect deliveries;
returns, complaints and service requests;
address corrections, where the order has not yet entered the shipping process;
payment-related questions;
general questions about Ergolea products and services.
To help us process your request efficiently, please include the following information in your email where available:
your order number;
your full name as used for the order;
the email address used during checkout;
a short description of your request or issue;
photos of the product, packaging or received items where relevant;
a short video for technical issues, where possible;
tracking information, where relevant.
For missing items, please tell us exactly which component is missing and, where possible, include a photo of all items received.
This helps us avoid unnecessary follow-up questions and review your request more quickly.
For returns, complaints, defects, missing components or product-related issues, please contact us first at:
Where possible, please complete the Ergolea Return, Complaint & Service Form before sending an item back.
The form helps us register your case correctly, review the relevant details and provide the appropriate next steps.
After reviewing your information, we will provide the relevant return instructions and, where applicable, the address of the responsible international return warehouse.
For technical problems, visible damage, stains, missing components or suspected defects, we may ask for photos and, where useful, a short video.
Please do not send products back before receiving the relevant return instructions.
Ergolea is operated by:
PURPLE ARIES LIMITED
Registration No.: 80464591
FLAT 2304, 23/F, HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG
Email: support@ergolea.de
The company contact address above is not the standard return warehouse.
Returns are handled through the designated international return process after the relevant case information has been reviewed.
Please contact us before sending any return so that we can correctly register and assign the shipment.
Thank you for your trust in Ergolea.