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At Ergolea, we aim to provide a clear, reliable and transparent shipping experience.
This Shipping Policy explains how orders are processed, which delivery times may apply, how tracking works and what you can do if there is an issue with your delivery.
For information about returns, withdrawals, complaints and the 90-Day Functional Defect Service, please see our separate Returns, Withdrawal & 90-Day Functional Defect Service page.
Ergolea is operated by:
PURPLE ARIES LIMITED
Registration No.: 80464591
FLAT 2304, 23/F, HO KING COMM CENTRE
2–16 FA YUEN STREET
MONG KOK
HONG KONG
Customer Support: support@ergolea.de
Ergolea works with selected international logistics and fulfillment partners to process, pack and dispatch orders.
Depending on stock availability, warehouse capacity, delivery destination and shipping route, orders may be dispatched from different international logistics locations, including locations in Asia.
Our logistics partners are responsible for handling order fulfillment, including:
picking;
packing;
dispatch preparation;
handover to the relevant shipping carrier; and
shipment-related operational processing.
The dispatch location does not change the product ordered or the customer-support process provided by Ergolea.
We currently deliver to:
Germany;
Austria; and
Switzerland.
Delivery availability may vary depending on the delivery address, product availability, carrier service area and logistics capacity.
The delivery options available for your specific order are shown during checkout.
Any applicable shipping costs are displayed clearly during checkout before you complete your order.
Free standard shipping may be available for deliveries within Germany from an order value of €50, where this is displayed in the checkout.
The final shipping cost applicable to your order is always shown before you place your order.
Orders are generally prepared for dispatch within approximately 1–2 business days after receipt of the order.
Business days are Monday to Friday, excluding public holidays.
Processing times may occasionally vary due to:
high order volumes;
warehouse capacity;
product availability;
stock transfers;
logistics coordination;
carrier handover; or
technical or operational circumstances.
Where a significant delay becomes known, we aim to provide an update through the contact details supplied with the order.
Unless a different delivery time is stated on the relevant product page, in checkout or in your order confirmation, the estimated total delivery time is generally approximately:
8–12 business days from order to delivery
This estimated period includes order processing, dispatch preparation, carrier handover and transport.
Delivery times are estimates and may vary depending on:
the delivery destination;
carrier processing;
warehouse capacity;
local delivery conditions;
customs handling where applicable;
public holidays; or
circumstances outside normal operational control.
We do not guarantee delivery on a specific date unless an express delivery date has been expressly agreed.
Ergolea works with international logistics partners and certain orders may be dispatched from outside the destination country.
For deliveries to Switzerland, import VAT, customs duties, clearance fees or other import-related charges may apply under applicable local rules unless explicitly stated otherwise during checkout.
Where such charges are not included in the checkout price or otherwise collected in advance, they may be charged by the responsible authority or delivery provider and must be paid by the recipient.
For deliveries to Germany and Austria, the shipping and price information shown during checkout applies.
Depending on the delivery destination, shipping route and shipment type, we may use one or more of the following providers:
DHL;
DPD;
Hermes;
Deutsche Post;
international postal services; and/or
other selected carrier partners.
The carrier used for an individual order may vary depending on operational requirements and destination.
Where shipment tracking is available, you will receive a shipping confirmation by email after dispatch.
The confirmation may include a tracking number or tracking link that allows you to follow the delivery status of your parcel.
Please note that tracking information may take some time to update after a shipment has been handed over to the carrier.
A delayed tracking update does not automatically mean that the parcel is not moving.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include, where possible:
your full name;
your order number;
the email address used for the order; and
any available tracking information.
We will review the delivery status and provide the appropriate next step.
If tracking shows that your shipment has been delivered but you cannot locate the parcel, please first check:
whether the parcel was left with a neighbour;
whether it was placed in a designated safe location;
whether it was delivered to a parcel box or building entrance;
whether another member of your household accepted the parcel; and
whether the carrier left a delivery notice.
If the parcel remains missing, please contact us at support@ergolea.de with your order number and any relevant tracking information.
We will review the case and, where appropriate, initiate further checks with the relevant carrier or logistics partner.
Please ensure that your delivery address is complete and correct before placing your order.
If you notice an address error shortly after placing an order, please contact us immediately at:
If the order has not yet entered the shipping process, we may still be able to update the address.
Once an order has been handed over to the carrier, an address change may no longer be possible.
If a parcel is returned because the delivery address provided was incomplete or incorrect, we will review the available options with you. Additional shipping costs may apply for a new shipment where the delivery problem resulted from incorrect customer address details.
If you no longer wish to receive an order, please contact us before refusing delivery or leaving a parcel uncollected.
Refusing delivery or failing to collect a parcel can lead to additional return transport and handling steps.
Please contact us at support@ergolea.de so that we can register the case and provide the appropriate next steps.
Returns, complaints and service requests are processed through our designated Return, Complaint & Service process.
Before sending an item back, please contact us at:
Where possible, please complete the Ergolea Return, Complaint & Service Form so that we can register the case correctly and avoid unnecessary follow-up questions.
After reviewing the relevant details, we will provide the appropriate next steps and, where applicable, the return instructions and address of the responsible international return warehouse.
Standard returns are processed through the designated international return warehouse:
No. 30, Shaotang Road
Huishan District
Wuxi City
Jiangsu Province
China
The physical international return process, including transport, warehouse receipt and processing, may take approximately 3–5 weeks depending on the carrier, shipping route and warehouse handling.
Please keep your shipping receipt and tracking number after dispatching a return.
For full information on withdrawals, returns, defects, return costs and the 90-Day Functional Defect Service, please refer to our separate Returns, Withdrawal & 90-Day Functional Defect Service page.
For questions about shipping, tracking, delivery delays or address corrections, please contact:
We aim to respond to customer-service requests as soon as possible during normal business days.
Thank you for your trust in Ergolea.